Kelley Fong

One expert stressed other state agencies play an important role in these cases. Kelley Fong, an associate professor of sociology at the University of California, Irvine, cautioned against looking at cases solely through the lens of DCF. Understanding what went wrong can require looking at other systems families encountered, including healthcare, substance use treatment, homelessness services and public assistance, she said. "Case records are one type of document," said Fong, who has studied Connecticut's child welfare system. “I think families' experiences, children's experiences, are also really important as well.”

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