If your flight is canceled, who pays?
If your flight is canceled, who pays?
- May 25, 2013
- Jan Brueckner, economics professor, is quoted in the Detroit Free Press May 25, 2013
From the Detroit Free Press:
Compensation abroad for airline passengers whose flights are canceled is changing
with the smoke of a European volcano. Europe has a generous compensation policy, which
forces airlines to give each passenger as much as $775 when a flight is canceled.
In contrast, the United States has no similar penalty, especially for cancellations
blamed on weather or natural disasters. Airlines typically provide a hotel room when
a mechanical problem delays a traveler overnight…Jan Brueckner, an economics professor
who studies the airline industry at the University of California, Irvine, said airlines
already know they must be reliable because otherwise travelers will go elsewhere.
"It's not like the airlines can screw their passengers with impunity," Brueckner said.
"Airlines have every incentive to run a good operation. Happiness and loyalty of passengers
depend on it." He expected U.S. airlines to block any requirements for them to provide
compensation for cancellations. "That's a non-starter," Brueckner said. "They would
scream bloody murder in response to that kind of movement."
For the full story, please visit http://www.freep.com/article/20130525/FEATURES07/305250042/1025/features....
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