But UC Irvine professor Jan Brueckner, whose wife cried after seeing the online video, predicted that United won’t easily recover. Brueckner said he had heard of travelers tearing up their membership cards to United’s loyalty reward program. “I think people are enraged by this, and that kind of rage could change people’s loyalty for their airlines,” he said.

For the full story, please visit http://www.latimes.com/business/la-fi-united-shares-20170411-story.html.

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