Google Chrome Remote Desktop for Mac install

Follow the directions below to install Google Chrome Remote Desktop for Mac

This will allow you to configure

Remote Support: get remote support by sharing your screen and allowing remote control of your computer by an IT member or other trusted persons

1. Google Chrome

- Launch the Google Chrome web browser on the computer that you need support on

- If not already installed, download and install Chrome from: https://www.google.com/chrome/

2. Google Chrome Remote Desktop

- Navigate to https://remotedesktop.google.com/ and click [Share my screen]

- Google will prompt you to sign in. Sign in using your @uci.edu G Suite account

3. Install the Extension

- Click on the [download button] to be directed to the chrome web store

- Click [add to Chrome]

- Click [Add extension] to install the Chrome Remote Desktop extension in the Chrome web browser.

4. Install the Application

- After step 3 Chrome will automatically download an application that needs to be installed (chromeremotedesktophost.dmg)

- Click [Accept & Install] at the "Ready to install" prompt

- Click [Yes] on the "Open download" prompt

- Click on [Chrome Remote Desktop Host.pkg]

- Complete the install steps on your Mac, providing admin credentials if prompted

Special Mac permissions

- During next parts of setup the operating system will require special permissions to be enabled for Chrome Remote Desktop to work

- These prompts will pop up and guide you to the correct permissions that need to be checked, but see the full list below:

- System preferences -> Security & Privacy -> Privacy -> Accessibility -> ChromeRemoteDesktopHost

- System preferences -> Security & Privacy -> Privacy -> Accessibility -> RemoteAssistanceHost

- System preferences -> Security & Privacy -> Privacy -> Screen Recording -> ChromeRemoteDesktopHost

Using Remote Support

- To get support navigate to https://remotedesktop.google.com/support/

- Sign In

- Click [+ Generate Code]

- Provide the code to the person who you are trusting to see your screen and control your computer

- A generated code will expire after 5 minutes if a support connection is not established

- Once a support connection is established a prompt will appear confirming you want to [Share]